ChangeStar is a fundraising and social change agency helping charities and other good causes to achieve greater impact. We provide consultancy and creative services across a range of areas, including organisational development, fundraising, campaigning and communications.
What makes us different?
- Results – we help you get great results. Our clients tell us that our strategies have transformed their causes, our coaching has helped their teams to thrive and our creative gets some of best results in the sector – for example, we’re helping one client to recruit supporters consistently at 1:1 ROI or better.
- Experience – every member of our team has years of experience and success in seeking social change – from our copywriters to our Account Directors (the only level of staff we have in our account management team).
- Perspective – our team members bring a wide range of skills beyond those usually found in their roles, including as seasoned writers, thinkers and activists, to provide a better-informed perspective on how you can drive your cause forward.
- A human approach – we believe good communication consists of understanding human beings and then communicating with them a personal, authentic way. This helps us achieve amazing results.
- Client focus – we make it easy, affordable and enjoyable for our clients to work with us through our transparency, efficiency and flexibility.
- Relationships – we build good relationships with our clients and they trust us. Our aim is to build longer term relationships with our clients as they enable us to get the best results. We offer some great benefits for longer term clients – including lower costs!
- Consulting and strategy
We are experts in strategic planning and insight at all levels – from organisational development plans to troubleshooting through to fundraising strategies. We also provide coaching and workshops to charities to support your team and help them build their skills in a range of areas – including management, planning, copywriting and personal development.
We have an amazing pedigree in direct response fundraising from individuals – we get the best results you are likely to find anywhere. And we’re prepared to prove it – test us against your current fundraising agency in our head to head challenge – if we lose, you pay no fee! Browse fundraising appeals by ChangeStar.
We have decades of experience in planning, creating and delivering high profile, award-winning campaigns for non-profits. We can help you mobilise your charity’s supporters to take action – from campaigning to volunteering.
We are experts in all aspects of the communications mix – from reviewing and building your brand identity through to developing annual reports.
We develop accessible, intuitive tools to help you make sense of your donor or membership data and get the most out of it.
We produce original research and thinking on the subject of social change – how to get people to do good things and what the barriers to this are.
We also have a special service for smaller charities or those with lower volumes of mailable contacts (under 4,000 mailable contacts) who would like some agency help but can’t afford to pay agency prices – check out ChangeStar Express here.
The ChangeStar Team
Our senior management team (below) is supported by an experienced, successful and committed team of copywriters, designers, and strategists who can help you get brilliant results.
Richard Docwra – Director and Strategic Director
Richard’s broad background in seeking social change led him to set up ChangeStar. He has worked on fundraising, campaigning and communications for global and social change for over 25 years, helping organisations such as Oxfam, The Green Party, Concern and Schumacher UK to achieve greater impact and grow their income. As the Chief Executive of fundraising agency TW CAT Ltd (now On), he led the company to achieve a 20-fold growth in turnover over a 3-year period.
He has also worked on broader social and political issues, including the development of initiatives such as Life Squared – a not-for-profit organisation helping people to live happier, wiser and more meaningful lives within the pressures and complexity of the modern world. Richard also writes on various issues, including published work for Renewal and Professional Fundraising magazines, and the books ‘Life – and how to think about it’ (2021), ‘The Life Trap’ (2019) and ‘Modern Life – As Good As It Gets?‘ (2008). He is also the host of several podcast series, including ‘Humans & Hope’, ‘The Big Questions’ and ‘Making the world better’. See www.richarddocwra.com for details.
Kath Blaize-Smith – Account Director
Kath has 10 years’ experience leading fundraising and direct marketing campaigns in the charity and not-for-profit sector. She spent seven years working for Macmillan Cancer Support where she delivered successive years of significant income and participation growth for some of the UK’s biggest fundraising events, including World’s Biggest Coffee Morning and Brave the Shave.
Kath has developed and delivered marketing strategies across the full marketing mix including direct mail, social, OOH, display, DRTV, radio and press and holds CIM qualifications.
Kate Wright – Account Director
Kate is an experienced communications professional with 10 years in management of creative campaigns, preceded by 11 years as a Graphic Designer at leading UK and New Zealand agencies. She has thoroughly enjoyed working with many voluntary sector clients, including Whizz-Kidz, RNID, ChildLine, The Terence Higgins Trust, the British Red Cross, Plan UK, Tommy’s, Leonard Cheshire and Blue Cross.
With expertise in social media, direct mail, branding, digital media, advertising, media buying and print production, Kate holds CIM and IPA qualifications as well as her degree in Graphic Design.
Tim Walker – Head of Copy
Tim has 20 years experience of campaigning and fundraising. He has worked at grass roots level right up to senior level in a range of pressure groups, charities and commercial organisations.
His early campaigning and fundraising was for CND and the Anti Apartheid Movement. He then moved onto the position of Head of Fundraising at John Grooms Association for Disabled People. After this, Tim established TW CAT – a direct marketing agency for voluntary organisations. In ten years of work TW CAT was never beaten in donor fundraising tests and broke records for every client. Tim was also one of the founders of Our World Our Say – an early adopter of online campaigning for democracy back in 2003.
Simon Crab – Digital Director
Simon is an experienced Digital Creative Director and Strategist. He leads the Digital services team at ChangeStar, and our work includes consultancy on transforming the fundraising effectiveness of charity websites.
Simon works with charities, socially progressive organisations and NGOs on planning and creating global digital campaigns around health, human rights and education. He advises on how to use digital effectively within a campaign comms mix. He is also currently a Senior Digital Global Campaigner for Oxfam.
Simon was the Founder and Creative Director for Hello World agency in partnership with the advertising agency HMDG offering broadcast media, digital and eCRM. Clients included Superdrug, Nyetimber and Ancestry.com. As Executive Creative Director at Tangent Snowball, clients included The Labour Party, Which? and Faber & Faber. Simon was Founder, Creative Director and Owner of Lateral, the most awarded UK digital agency from 1996 to 2009. Clients included RSPCA and Amnesty International.
Kirstie Smith – Chief Operating Officer
Kirstie runs the business side of ChangeStar. She has over 20 years of commercial experience, including Director roles in a range of companies – from FTSE 200 companies to start-ups. She has also worked as a Consultant offering Executive Coaching and other commercial and change management services.